Exceptional sales people are distinctive from others because they largely possess 10 qualities. You can imagine how anyone possessing these qualities easily outperforms others:1. Emotional Intelligence: Exceptional sales people have a high emotional intelligence. In their article, "Key Skills for Raising Emotional Intelligence," Jeanne Segal, Ph.D., and Melinda Smith, M.A. describe emotional intelligence as "the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Emotional intelligence impacts many different aspects of your daily life, such as the way you behave and the way you interact with others." As Salespeople's lives involve constant interaction with others, all with unique personalities and problems, emotional intelligence is essential for success. The great representatives possess and nurture this quality.2. Communication: Successful sales people communicate effectively. They listen to their customers, what their customer's say in both words and speech. They also listen to what customers do not say as well as read their body language. Then they check to ensure they understood. Expertly, they speak the customer's language. Great sales people enhance their communication with effective body language to ensure customer's understand.3. Likable: Successful sales people are naturally personable, empathetic and skilled. They make a great first impression since first impressions are lasting and challenging to change. They know and actively practice the art of rapport building from their very first meeting. As such, customers feel a strong bond with their representative and a corresponding desire to help him/her.4. High Ethical Standard: Successful sales people value their reputation and are highly ethical. They see their employer and customer's as an extension of themselves. As such, successful are trustworthy, truthful, and naturally compliant to a strict personal code of conduct. They would never compromise regardless of the cost, either personal or otherwise. They believe in their products or services, and the value they provide everyone. Therefore, they come to serve.5. Confident: Successful sales people believe in themselves and their products or services, and their value. This shows in the way they speak and act. However, they are not so overconfident as to be presumptuous. While they communicate confidence to others, they have humility to maintain a proper balance.
6. Flexible/adaptable: Life is always changing, especially for the sales person. Products, partners, companies and products are in constant motion. On a day to day basis, representative maintain productivity despite cancelled appointments, emergency customer needs, and rejection. Even in cases of work force reductions, the successful sales person can take it in stride and is ready for his/her next success story.7. Goal Setters: Successful sales people have short and long range goals that drive them and keep them focused. These are not just words written on some paper that they soon forget about. Rather, these goals come from deep within; they are desires and yearnings that truly motivate them to accomplish what some consider the impossible.8. Enthusiastic: Successful sales people are positive and excited about life. Not only do they look at the glass as half full rather than half-empty, but they are eager to fill it the rest of the way. Their excitement naturally elicits warmth and enthusiasm from those around them, just as their smile does.9. Self-starters: No one needs to plan their work or tell them what to do. They are up and doing what they should because they want to; it's part of who they are. Most are fiercely independent. Managers of exceptional sales people just let go of the rains and let them work unhampered.10. Hard workers: Exceptional sales people have strong work ethics that compel them to make the most of their time on the job, working both hard and smart. Whether they make 1 sales call or 100, they can look back and take pride in their accomplishments. Laziness is not in a successful salesperson's vocabulary. Although they maintain their work life balance, they take their work seriously with the aim for maximum productivity. They are often are at their first and last calls, well before and after the lazy representatives, not for the competitive edge but because it's what they do. As a result, their stats and numbers are better than others.
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